Investigator Chronicles Episode 2 is live! – Watch Now
I was waiting in a security line at the airport last week when someone brushed past the woman and child behind me to jump the line. I was struck by the rudeness (and boldness) of this act of incivility and so I discretely pointed it out to the offender. They responded by raising their voice, denying the act, and telling me to mind my own business in a fit of profanity. Whew! That took the initial incivility to a whole other level!
Since joining Rubin Thomlinson, I have had the opportunity to deliver workplace investigation training to hundreds of human resources professionals who are challenged in their workplaces to respond to issues of discrimination and harassment. During that time, I’ve noticed an increasing recognition of the duty to investigate these matters, and in some cases, I’ve seen
Leading up to the beginning of this year, we assisted many of our employer clients in implementing the customer service standards under the Accessibility for Ontarians with Disabilities Act (“AODA”). Since we are also an employer, we are similarly bound by the AODA and have taken our own steps to comply. We had an experience
Recent calls from clients seeking AODA “certification” suggest that there may be some confusion out there as to what organizations are required to do in order to comply with the Accessibility Standards for Customer Service. I expect people are calling now because the December 31, 2012 deadline to file an accessibility report with the government
